FREQUENTLY ASKED QUESTIONS
FEBRUARY 3 - 5, 2020
THE WESTIN GRAND FRANKFURT
What is the cost to attend?
All of the pricing details can be found here.
What is included with my registration?
All sessions, workshops, luncheons and receptions are included in the cost of your registration.
Can I purchase a single day ticket?
At this time, we do not offer single day passes or Exhibit Hall only passes. Attendees must purchase the full conference pass to attend.
What methods of payment do you accept for registration?
We accept all major credit cards and checks are accepted as forms of payment for your registration.
What do I do if I need to cancel my registration?
If you need to cancel your registration please contact our events team here. Our Cancellation Policy can also be found here.
Can I transfer my registration if I can no longer attend?
Yes, we are able to transfer your registration at any time prior to the event. Please contact our events team to have them assist you with the transfer.
HOTEL & TRAVEL QUESTIONS
Is there a deadline to book my hotel room?
The deadline to reserve your room at the group rate is Monday, January 13th, 2020.
Where do I make my reservation?
Hotel reservations can be made directly online by clicking here.
Is there a fee to park at the host hotel?
The Westin Grand has an underground parking garage. The cost is 29 € / day for 7 hours.
How far is the hotel from the airport?
The Westin Grand Frankfurt is located 9 miles from the Frankfurt Airport (FRA), it will take attendees 25-30 min to get from the airport to The Westin Grand.
How do I get an attendee list?
To receive the official pre-show attendee list you must be registered for the conference and have a zero balance due. The list will be provided in PDF format and will only list general information for registered attendees, email address/phone numbers will NOT be provided.
When is the attendee list distributed?
The pre-show attendee list will be distributed two weeks prior to the conference.
Will I receive a printed conference program?
Attendees will be provided with a printed pocket agenda onsite that will list session titles/times and locations.
What is the conference attire?
Business Casual Dress is recommended. Suits and ties are not required. Since meeting room temperatures may vary, we recommend you bring a sweater or jacket to the sessions.
Can I receive CPE credits for attending?
Is there a mobile app for the conference?
Yes for more details on the mobile app please visist here.
When will I be able to access the mobile app?
The official conference mobile app will be available to registered attendees one month prior to the event.
Will there be WIFI available at the conference?
Yes, basic WIFI will be available in the meeting space, details will be provided onsite.